Behind the scenes of a banquet morning
What happens between the last guest leaving at midnight and six hundred plates being ready by nine the next morning? The short answer is forty people and a very good checklist.
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Thirty-five years of running hotels leaves you with opinions. Here are the useful ones, on stays, dining, venues and the things guests always wish they'd asked sooner.
What happens between the last guest leaving at midnight and six hundred plates being ready by nine the next morning? The short answer is forty people and a very good checklist.
Read the piece
Power, projection, parking and a lunch that gets delegates back on time. Those four things decide whether a conference runs well.
Room blocks, check-in timing, and the questions you'll want to ask before you commit to twenty keys.
The same hall can seat 250 for a sit-down dinner or 600 for a reception. Here's how the layouts actually change.
What a negotiated rate actually covers, when it beats an online price, and how GST invoicing works for a travel desk.
Round tables, long tables or theatre rows. It's a small decision, and it quietly sets how warm the evening feels.
Why the dish that impressed you at a tasting for eight isn't always the dish that survives a service for six hundred.

Planning something
Come and stand in the room. It answers most questions in about a minute.
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