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A team setting a hall

Notes from the back of house.

Thirty-five years of running hotels leaves you with opinions. Here are the useful ones, on stays, dining, venues and the things guests always wish they'd asked sooner.

Behind the scenes of a banquet morning

Behind the scenes of a banquet morning

What happens between the last guest leaving at midnight and six hundred plates being ready by nine the next morning? The short answer is forty people and a very good checklist.

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What to look for in a conference venue

What to look for in a conference venue

Power, projection, parking and a lunch that gets delegates back on time. Those four things decide whether a conference runs well.

Versatile event spaces explained

Versatile event spaces explained

The same hall can seat 250 for a sit-down dinner or 600 for a reception. Here's how the layouts actually change.

Corporate rates, explained plainly

Corporate rates, explained plainly

What a negotiated rate actually covers, when it beats an online price, and how GST invoicing works for a travel desk.

Seating that keeps a room talking

Seating that keeps a room talking

Round tables, long tables or theatre rows. It's a small decision, and it quietly sets how warm the evening feels.

Choosing a menu for six hundred

Choosing a menu for six hundred

Why the dish that impressed you at a tasting for eight isn't always the dish that survives a service for six hundred.

Planning something

Reading only gets you
so far.

Come and stand in the room. It answers most questions in about a minute.

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